Booking Terms and Conditions
These Booking Terms and Conditions (“Booking Terms”) outline the rules and guidelines governing the appointment booking process on our website. By booking an appointment, you agree to be bound by these terms. If you do not agree, please do not proceed with your booking.

1. Booking Process
1.1 Appointments can be booked through our website’s online booking system, via email, or by telephone enquiry.
1.2 By booking an appointment, you confirm that you are seeking acupuncture or one of our services and that all information provided is accurate and complete.
1.3 We reserve the right to refuse or cancel appointments at our discretion.

2. Appointment Availability
2.1 Appointments are subject to availability and are scheduled on a first-come, first-served basis.
2.2 While we strive to keep availability information accurate and up to date, we do not guarantee specific appointment times.

3. Cancellation and Rescheduling
3.1 If you need to cancel or reschedule an appointment, you must do so at least 36 hours in advance.
3.2 Failure to provide sufficient notice will result in a cancellation fee equal to the full cost of your booking.

4. Fees and Payments
4.1 Service fees are displayed on our website and may change without prior notice.
4.2 We accept payment via bank transfer or cash. Insurance company receipts are available upon request.
4.3 No refunds are offered for missed appointments or late cancellations.

5. Health and Medical Information
5.1 You agree to provide accurate health and medical information during booking and consultation.
5.2 This information is used to ensure your safety and to personalise your acupuncture treatment.
5.3 If you have any medical conditions or concerns, you should consult a qualified healthcare professional before receiving acupuncture services.

6. Confidentiality
6.1 All personal and health information will be kept confidential in accordance with our Privacy Policy.

7. Disclaimer
7.1 Acupuncture services are intended for general wellness purposes only.
7.2 Acupuncture does not replace professional medical diagnosis, treatment, or care.
7.3 We do not guarantee specific outcomes or results from treatments.

8. Changes to Booking Terms
8.1 We reserve the right to update or modify these Booking Terms at any time without prior notice.
 8.2 It is your responsibility to review these terms regularly for updates.

By proceeding with your booking, you confirm that you have read, understood, and agreed to these Booking Terms.
If you have any questions or concerns, please contact us before booking.